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To set up a Call queue, in the Groups admin center, expand, choose, and after that choose. Type a name for the Call line in the box at the top. overflow virtual receptionist. To add an existing resource account: Under, choose the button to add a resource represent this Call queue.

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Select the button beside the resource account you desire to assign to this Call line. At the bottom of the pane, pick the button. If you need to produce a resource account: Under, choose the button to add a resource account for this Call queue. On the pane, look for any set of letters to bring up the outcomes dropdown.

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On the pane: Key in a descriptive. Representatives see this name when a call exists to them. Type in a detailed for the resource account. Select the dropdown and select. At the bottom of the pane, choose the button. On the pane, choose the button. Representatives see the resource account name when they get an inbound call.

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Designate outbound caller ID numbers for the representatives by specifying several resource accounts with a contact number. Agents can choose which outbound caller ID number to utilize with each outbound call they make. Within the Calls App, agents can utilize their Call Line (CQ)/ Car Attendant (AA) number or their own individual Direct In, Ward Dial (DID).

On the pane, search for the resource account(s) you wish to permit agents to utilize for outgoing caller ID functions. Select the button beside the resource account with a designated contact number. Select the button at the bottom of the pane. If you don't have a resource account with an appointed telephone number: Under, choose the button to include a resource account.

Select the button at the bottom of the results. On the pane: Enter a descriptive. Agents see this name when a call is provided to them. Enter a descriptive for the resource account. Select the dropdown and select. At the bottom of the pane, choose the button.

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After you've created this new resource account for calling ID, you'll still need to: Select a supported language. This language is used for system-generated voice triggers and voicemail transcription, if you enable them. When you've selected a language, pick the button at the bottom of the page. Specify if you want to play a welcoming to callers when they arrive in the line.

The uploaded recording can be no larger than 5 MB. If you pick, the system reads the text that you type (as much as 1000 characters) when the Call queue answers a call. Note When using Text to Speech, the text must be gone into in the language selected for the Call line.

Groups provides default music to callers while they are on hold in a queue. The default music provided in Teams Call lines is free of any royalties payable by your company. If you want to play a particular audio file, choose and submit an MP3, WAV, or WMA file. Note You are accountable for individually clearing and protecting all necessary rights and consents to utilize any music or audio file with your Microsoft Teams service, which might include copyright and other rights in any music, sound effects, audio, brands, names, and other content in the audio file from all appropriate rights holders, which might include artists, actors, entertainers, musicians, songwriters, authors, record labels, music publishers, unions, guilds, rights societies, cumulative management companies and any other parties who own, manage or accredit the music copyrights, sound results, audio and other intellectual home rights.

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Review the prerequisites for including representatives to a Call queue. You can include up to 200 agents through a Groups channel. You must be a member of the group or the developer or owner of the channel to include a channel to the queue. To use a Teams channel to handle the line: Select the radio button and choose (overflow call center).

Select the channel that you wish to utilize (just standard channels are completely supported) and choose. The following clients are supported when utilizing a Teams channel for Call queues: Microsoft Teams Windows client Microsoft Teams Mac client Keep in mind If you use this option, it can take up to 24 hours for the Call line to be completely functional.

You can amount to 20 representatives separately and approximately 200 representatives by means of groups. If you want to add specific users or groups to the queue: Select the radio button. To to the queue: Select, search for the user, select, and then select. To to the line: Select, search for the group, select, and then select.

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Keep in mind New users contributed to a group can take up to 8 hours for their very first call to get here. If there are more than 200 members in the group, only the first 200 members, in alphabetical order, will be added as agents to the Call queue. Crucial Known concern: Assigning private channels to Call lines When utilizing a private channel calls will be distributed to all members of the group even if the private channel only has a subset of staff member.

lowers the quantity of time it considers a caller to be linked to a representative after the agent accepts the call. For conference mode to work, representatives in the Call line must utilize one of the following clients: The newest version of the Microsoft Teams desktop client, Android app, or i, OS app Microsoft Teams Phone System version 1449/1.

2020051601 or later on Agents' Teams accounts need to be set to Teams, Just mode. Representatives who don't satisfy the requirements aren't consisted of in the call routing list. We recommend allowing conference mode for your Call queues if your agents are utilizing suitable customers (overflow virtual receptionist). Pointer Setting to is the advised setting. overflow call answering. As soon as you've chosen your call addressing options, choose the button at the bottom of the page.

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Conference mode isn't supported for calls that are routed to the line from Skype for Organization Server. Conference mode is required if Groups users require to consult/transfer calls with Call queues. Agents may hear the configured music on hold in line for approximately 2 seconds when very first signing up with the call.

If you need to utilize Conference mode, select,, or as the. If you need to utilize Attendant routing, set Conference mode to. Keep in mind If Compliance recording is made it possible for on the agents, the combination of and isn't supported. If you need to use, select,, or as the.

When using and when there are less employs queue than readily available representatives, just the very first two longest idle representatives will exist with calls from the line. When utilizing, there may be times when a representative receives a call from the queue shortly after ending up being unavailable, or a brief delay in receiving a call from the queue after appearing.